Terms of purchase

Generally

Altare Studios AB sells goods via the internet to private individuals and companies in Sweden with social security or organization numbers. To shop with us, you must be 18 years old and have a valid Swedish ID document for parcel shipments. If you are under 18 years of age, you must have consent to your purchase from your guardian. For card purchases where the customer is a minor, the authorizer is responsible for the card.

Buy

A purchase agreement is only made when Altare Studios AB AB confirms your order through an emailed order confirmation. We reserve the right to subsequently correct any inaccuracies regarding, for example, prices and delivery times.

Ordering

The goods are ordered via the Internet via Altare Studios AB's webshop . The minimum allowed order when buying via the Internet is SEK 150. If problems arise with the order, you can contact us via order@altarestudios.se

Payment

Klarna Checkout: Altare Studios AB AB uses Klarna Checkout for private customers. Klarna Checkout presents certain information to you as soon as you are identified. The information you need to enter to achieve identification may vary between different purchase occasions and customers. Any credit information is never taken directly in Klarna Checkout, but when necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, e.g. banks. After you have been identified, Klarna Checkout displays which options are available to you. Invoice is the default payment option, but you are of course free to choose one of the other options, such as direct payment via bank or payment by card. The options you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code. For information about your payment, contact Klarna via klarna.com/sv/kundservice. Our invoices are sent out via email in connection with the order being sent from us. The invoice has a due date of 14 days. You can find more information and complete terms and conditions about Klarna's payment methods at Klarna.se

Prices

All prices include 25% VAT. Shipping costs are added as stated below. We reserve the right to change the prices in our e-shop without prior notice.

Delivery and shipping costs

Normal delivery time is 3-5 working days from the order date. Deliveries only take place within Sweden. For orders outside Sweden, contact us directly via order@altarestudios.se.

Orders over SEK 1,000 are delivered free of charge, while smaller orders incur a shipping cost of SEK 75.

Altare Studios AB disclaims any form of compensation claim due to delivery delays.

When the shipment arrives at a Service Point in your home location, you will be notified either via an SMS message, if a mobile number was specified on the order, or via a paper notice. When picking up the package, enter the SMS code or leave a paper receipt. Identification is required.

Packages that are not picked up within 14 days are returned to Altare Studios AB and you will be charged for return shipping, handling costs and handling fees, an amount currently of SEK 200.

During transport to you, we are responsible if the goods are damaged or lost. In the event of return transport, however, the responsibility is yours.

Replacement goods

If ordered items are out of stock, you will be contacted via e-mail. If no replacement item is desired, Altare Studios AB will refund the amount paid for the item in question.

Complaint

In case of wrong delivery, damaged article or other fault, a complaint must be made immediately to Altare Studios AB, with the fault clearly stated. Faulty goods must be returned to us free of charge in accordance with instructions provided by us, see below Instructions for returns and refunds. Returns against cash on delivery or not advertised in advance will be left without action.

It is important that the complaint is made correctly. Report the error to us within three days of receiving the shipment. The original packaging must be saved for possible claims of transport damage to the carrier.

We will replace a wrongly shipped or damaged item, if you so wish, or refund including the cost of shipping.

Instructions for returns and refunds

I. For returns and refunds, contact us on phone +46 70 757 08 14 or at order@altarestudios.se . Enter your name, address and the reason for the return, and we will send you a return label.

II. If possible, the articles must be packed in the same packaging that you received them in. You are responsible for ensuring that the articles are well protected during transport to Rejmyre. If you invoke the right of withdrawal or open purchase, the return must be in the original packaging.

III. Send the return from the same Service Point where you picked up the shipment.

IV. Refunds will be made immediately after the return has been checked and approved.

Return address

Altare Studios AB

Sigtunagatan 7

SE-113 22 Stockholm, Sweden

Right of withdrawal and open purchase

According to the Distance and Home Sales Act, you have the right to cancel the purchase within 14 days of receiving an item. The prerequisite is that the product and product packaging are in unchanged condition, i.e. unused and not destroyed or damaged. You pay for the return shipping when invoking this law, which only applies to consumer purchases and not business purchases.

Privacy and personal data

When ordering, you provide your personal data, such as name, address and phone number, and thereby agree that we can store and use your data to fulfill our obligations to you. Altare Studios AB will not disclose your personal data to third parties. According to the Personal Data Act, you have the right to obtain the information that is registered about you.

If the information is incorrect, incomplete or irrelevant, you can request correction or that it be deregistered.

Read more about how we handle your personal data here

For other questions, contact us at the address and phone number below

Altare Studios AB

Sigtunagatan 7

SE-113 22 Stockholm, Sweden

Phone: +46 707 570 814

Email: info@altarestudios.se

Organization number 559309-7602